Two sides of the coin?

I came across this story online today. A family have been offered temporary accommodation by the London Borough of Barnet, which is a flat on the 9th floor of a tower block. The applicant, Mrs Poojara, has stated that the offer is unsuitable as her children are scared of heights following a friend of theirs who died after falling from a tall building. The council has said the offer is suitable having considered the information available to them.
The part of the story that caught my attention was that the family GP had written in support of the family. I appreciate that GP's try to help their patients but unless there is a medical condition then it is merely their opinion. I have lost count of the times that suddenly an applicant states that they suffer from vertigo when they have been offered high rise accommodation.